“FreshAir pays for itself” in a large casino hotel by enabling management to charge cleaning fees and reduce complaints and costs.
Property Type:
Casino Hotel
Location:
Atlantic City, NJ
Size:
135 Rooms
Challenges
- When guests complained about unauthorized smoking after check-in, the hotel would
have to switch them to different rooms and take the affected room(s) out of service for
costly and labor intensive cleaning. - The casino hotel required physical proof of smoking to charge the cleaning fee.
- Hotel staff were not finding proof of smoking until after guests checked out, losing the
opportunity to charge the cleaning fee(s).
Solution
- FreshAir Smoking Detection System immediately detects tobacco and marijuana
smoking and sends Smoking Alerts to hotel management with pinpoint accuracy,
allowing for a quick response. - FreshAir Smoking Alerts are stand-alone scientific proof of smoking, and no additional
or physical evidence is necessary. - FreshAir Smoking Alerts are time-stamped and location specific, allowing the hotel to
charge the cleaning fees while the guests are still on property.
Results
- Bally’s generates significant cleaning fee revenue from FreshAir Smoking Alerts.
- Bally’s now has the evidence needed to effectively charge their cleaning fees and win
potential chargebacks. - Bally’s rapid response to unauthorized smoking enables timely cleaning fee charges while
the guests are still on property and before more damage is done from continued smoking. - With reduced guest complaints and extra cleaning costs and labor, Bally’s is also saving
money and adding to the overall return on investment.
“This has been a revenue generator for our hotel, the smoking violations have added thousands to our monthly bottom line.”
Trinity Updegrove, Director of Hotel Operations
Learn more: Bally’s Case Study PDF
