Casino Hotel reduces unauthorized smoking events by more than half to enhance the guest experience.
Property Type:
Casino Hotel
Location:
Baton Rouge, LA
Size:
205 Rooms
Challenges
- Guest smoking violations leading to complaints from other guests
- High occupancy rate making it challenging to keep smoked-in rooms out of order
- Difficulty in discovering incidents in real-time, usually identified at check-out
- Problems in collecting fees from guests for smoking violations
- Cleaning process involving room downtime for shampooing carpets, running ozone machines, and deodorizing
Solution
- Implementation of FreshAir’s solutions to proactively address smoking incidents
- Real-time communication with guests during smoking occurrences to facilitate fee payment
- Enhanced ability to identify and address smoking incidents immediately
Results
- Drastic reduction in smoking occurrences from 2-3 per day to approximately 10 per month
- Improved guest service scores and elimination of smoking complaints
- Positive impact on overall ROI, with an average monthly profit of $1,000 from paid fees
- Lowered cleaning costs and damages due to reduced smoking incidents
- Enhanced guest satisfaction and experience
“The devices have truly paid for themselves, and guest service scores have increased.”
Daniel Hutchinson, Manager
Learn more: L’Auberge Baton Rouge Case Study PDF
