Learn more: Hyatt Place Miami Airport Case Study PDF
Challenges
- Difficulty collecting cleaning fees and losing chargebacks from guests who violate the no-smoking policy
- Inability to quickly identify where and when smoking violations occurred
Solution
- Monitor rooms for tobacco smoke and marijuana smoke with FreshAir’s patented sensors
- Receive immediate notification with logged scientific proof of smoking
- Archive timestamped alerts as evidence to refute chargebacks
Results
- Improved follow-up process for smoking violations
- Prevented credit card chargebacks for smoking fees
“FreshAir is not plug and play – it is an organized process. We retrained the housekeeping team as we were learning the process, and FreshAir Client Experience has been extremely helpful, and they do a lot of proactive management from behind the scenes.”
