Best Western and Marriott – JNR Management

Monitoring for smoking helps to ensure a comfortable and enjoyable guest experience.

Property Type:
Hotel Management Company
Location:
Massachusetts
Brands:
Marriott, Best Western, and Others

Challenges

  • Cleaning and maintenance costs caused by smoking odors and damages
  • Delay in identifying smoking violations
  • Low fee collection rate from guests who violate the no-smoking policy

Solution

  • Monitor the hotel for tobacco smoke and marijuana smoke with FreshAir’s patented sensors
  • Receive immediate notification with logged scientific proof of smoking

Results

  • Maintained cleaner, safer, healthier rooms for guests
  • Improved follow up process for smoking violations
  • Increased REVPAR with fewer contested charges

 

 

“FreshAir takes all the guessing out of pinpointing which guests are smoking.”

Robins Patel, Principal, JNR Management

Learn more: Best Western and Marriott Case Study PDF

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